Job: Technical Account Manager

Title Technical Account Manager
Categories Audio Visual
Salary £30,000- £48,000
Location South West London
Brief Job Description

Job Purpose: To generate quotes for project enquiries that come in and to maintain a constant communication with clients to endeavour to win quoted and future work. The post holder will have a high level of attention to detail and be pro-active in generating new business for the dept.

Overview of the role:
This role would suit an individual with technical, design and customer liaison skills plus Account Management experience within the live events and technical production industry.

Key responsibilities:
• Receive initial enquiries and filter as operationally required
• Create initial quotation / add headline items to Insphire
• Ensure pipeline documents completed and internal admin processes adhered to
• Keep all Insphire details up to date
• Ensure all customers are invoiced in good time and ‘cash’ customers pay in accordance with their pre-payment schedule.
• Attend site visits as required
• Work with Project Managers, Creative Producer & 3D Visualiser to generate design concepts and technical solutions to fulfil the client brief.
• Follow up quotes with clients
• Liaise with Venues and Suppliers
• Nurture existing clients and work with BDM to research and develop new business opportunities
• Work with BDM to maintain Venue relationships
• Attend site where possible for beginning of build to ensure client confidence and continuity and collect client feedback post event
• Maintain a constant awareness of profit margins and strive to increase them at every opportunity
• Work closely with individual Project Managers on each event to ensure smooth handover from quote acceptance to on site delivery.
• To work closely with all colleagues across WL to ensure customer satisfaction at all times.
• To contribute to the ongoing development of the Production Department through meeting attendance and input, training and the offering of ideas on possible areas for change, improvement and growth.
• An awareness of health and safety policies, risk assessments and have a proactive to implementing them

To be considered for this role you will possess the following:
Technical Skills
• Proven Account Management experience of clients from different market sectors (venues, agencies, corporate)
• This job requires high level of customer support skills and experience, both face to face and over the telephone/via email
• Comprehensive knowledge of current lighting, audio and video solutions and their applications, along with good working knowledge of power distribution and rigging systems
• Computer literate with excellent Outlook, Word and Excel skills
• Experience with Asset Management software
• High level of commercial awareness and financial management/reporting
• Up to date knowledge of all aspects of current H&S legislation
• Good working knowledge and experience of Microsoft Office, Visio and AutoCAD or other CAD packages

• Up to date knowledge of all aspects of current H&S legislation
• Experience of InspHire asset management software

Personal Competencies and Behaviors
• Ability to work on multiple projects simultaneously
• Ability to support other team members with technical advice and support as required.
• Ability to interact effectively at all levels
• Good oral and written skills
• Relating to others and working as a member of a team.
• Deadline conscious-highly organised with the ability to prioritise and multi-task managing a challenging workload and meet strict deadlines
• Willing and flexible approach, with the ability to work on own initiative
• Excellent time management and planning skills, forward thinking and able to add value.

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